Increased consultant installations by decreasing delivery/scheduling errors:
When I began my position as a planner/scheduler, the department’s system involved phone calls and emails between the customer, sales, the consultants, supply, and myself to arrange the delivery and installation of our products. This system often resulted in miscommunications about dates or products, resulting in lost time for consultants. I tackled this problem by creating a new system using my position as the post-sales customer liaison. As the P/S, it became my full responsibility to coordinate with the customers, consultants, and supply after sales completed the purchase orders. Using new forms and a shared calendar system, I reduced delivery and scheduling errors by 75% which enabled consultants to schedule more installations and improved customer satisfaction.